How To Set Up Billing Alerts

You must have permission to manage your organisation’s billing settings.

Billing Alert Configuration Set-up

Billing alerts help you monitor flight-hour pool usage and notify your team as usage approaches or reaches its limit. 

To set this up, please follow both sets of instructions in this support page.

1. Select Admin.

2. Select Organisation.

3. Select Billing Alerts.

4. Turn on Enable Billing Alerts.

5. In Warning Threshold (%), enter the percentage at which you want an early warning to appear. For example, enter 80 to display a warning when 80% of the available flight hours have been used.

6. In Limit Threshold (%), enter the percentage at which you want the limit alert to appear. For example, enter 100 to display an alert when the full flight-hour allowance has been used.

7. Save Alert Settings.

Notes

• Enter percentages as whole numbers.

• Set the warning threshold lower than the limit threshold

• A typical configuration is an 80% warning threshold and a 100% limit threshold.

• Alerts provide usage notifications; they do not prevent additional flight activity or usage.

 

Alerts appear as banners on the Plans & Entitlements page.
 

To view this, please follow these steps

1. Select Admin.

2. Select Organisation.

3. Select Plans & Entitlements.

The Usage Alerts section on the Plans & Entitlements page shows your organisation’s current alert thresholds and the contacts who receive usage notifications.

 

The Thresholds area displays:

• Warning - The percentage of total plan usage that triggers an early warning.

• Limit - The percentage of total plan usage that triggers a limit alert.

• On/Off status - Indicates whether each alert is currently active.

Alerts are sent when total plan usage reaches the configured threshold. The Usage Alerts can be tweaked by clicking Edit on this page.

 

Usage Contacts

The Usage contacts area lists the people who receive usage alerts. The Primary billing contact label identifies the organisation’s main billing contact. Other listed contacts also receive usage notifications. To update these or add other emails to this, please see this article: 

How To Update & Add Accounts Email and Addresses – Fleet Manager

 

If you need further assistance. Please reach out to us at [e-mail].