How To View Spider Plans & Entitlements

The Plans & Entitlements page provides an overview of the organisation’s active device subscriptions, registered devices, and tracking-hour usage.

Please Note: You must have administrator access to view this area. Please contact the account owner or other administrator to amend your access if this is required: Managing Users, Aircraft Visibility & Spidertxt Use in Your Organisation.  

 

This support page will now walk you through setting this up. Choose a Section to Skip to:

• Where to find Plans & Entitlements
• Registered Devices & Plans in Use
• Active Device Subscriptions
• Understanding The Usage breakdown Information

Where to Find Plans & Entitlements?

1. Select Admin.

2. Select Organisation.

3. Select Plans & Entitlements.

Registered Devices & Plans in Use

At the top of the page, the system displays a summary of Registered Devices and Plans in Use.

This section explains that subscriptions apply to registered devices and that tracking-hour quotas are pooled by plan.

Registered Devices	These are Spiders that are currently active and registered in your Organisation
Plans in Use	Shows how many active plans your organisation has.  For example, if you have 48 Spiders on the Tango plan and 2 Spiders on the Sierra plan, the number of Plans in Use will be 2, not 50.
Open Billing Profile	This takes you to the organisation’s Payment Area, where you can view your payment method and review or update your credit card details, billing email, and billing address. More information can be found here: Billing

Active Device Subscriptions

The Active Device Subscriptions table provides a clear overview of all subscription plans and their usage. The table is organised into five columns: Plan, Registered Devices, Included Usage, Usage / Pool, and Annual Cycle. 

Each subscription is shown in a separate row with expandable details, usage indicators, and status labels, allowing users to quickly check device allocations, monitor usage against limits, and view subscription activity at a glance.

Plan	Name of the subscription plan.
Registered Devices	Number of devices assigned to the plan.  If the plan has been recently modified. Usage from devices that were previously assigned to this plan may still appear on the next invoice.
Included Usage	Shows tracking hours associated with each plan.
Usage / Pool	Usage for the current billing period or subscription term.
Annual Cycle	Spiders renewal date (or rollover).

Understanding The Usage breakdown Information

If you are on a pooled plan with allotted hours, the Usage Pool for the current billing period or subscription term will show how many hours have been used.

If the indicator is green, your usage is within your plan’s allotted hours. If it is red, you have exceeded your allotted hours and overage charges are being applied.

1. You can expand the plan selection to view Spiders.
2. The individual usage will be displayed for each aircraft.

Please Note: If you have any concerns about your usage, please don’t hesitate to reach out to us. We’re always happy to help and review your account at any stage - [e-mail]

3. Clicking on the aircraft tail number, will now take you through to the Aircraft & Spiders Management page.

4. End Date vs Annual cycle

Annual Cycle	Is the Spider’s renewal (or rollover) date.
End Date	Shows when the Spider was moved to a different plan, so the previous plan is considered 'ended'.

For more information on Billing, Plans and Updating the settings please view our Account Management Section

 

Usage Alerts

The Usage Alerts section on the Plans & Entitlements page shows your organisation’s current alert thresholds and the contacts who receive usage notifications.

 

The Thresholds area displays:

• Warning - The percentage of total plan usage that triggers an early warning.
• Limit - The percentage of total plan usage that triggers a limit alert.
• On/Off status - Indicates whether each alert is currently active.

Alerts are sent when total plan usage reaches the configured threshold. The Usage Alerts can be tweaked by clicking Edit on this page.

More information on how to set this up, can be found here.

Modules & Add-ons

The Modules & Add-ons page displays the modules available for your account and their current setup.

Access	Indicates whether a module is included with your core service or available as a trial.
Status	Shows whether the module is enabled.
Eligible Devices	Devices capable of running this module based on hardware capability.
Configured	Shows how many eligible devices have been set up.
Billed	Shows the number of devices currently being billed.

A. Select Open Settings to configure a module setup.

B. View Config to review its existing configuration.

C. Billing to view billing information/ More information can be found here.

Paid modules are billed per eligible device. Device eligibility depends on hardware capabilities.

 

If you have any questions of need further assistance. Please reach out to us at [e-mail].